Customer Service Assistant at AXA Mansard Insurance Plc



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AXA Mansard is one of the foremost Financial Institutions in Nigeria, that has been offering world-class financial services over the years.



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We are recruiting to fill the position below:

Job Title: Customer Service Assistant

Location: Lagos

Key Responsibilities and Accountabilities

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  • Attends to all walk-in customers, assisting them with their complaints, enquiries and concerns in an efficient and professional manner
  • Ensure that all services to Customers are done within the specified turnaround time
  • Creates further interest in the company’s products by enlightening Customers on other services offered
  • Processes payment for all walk-in sales and renewals.
  • Assists with Admin and facility management issues at the Agency office
  • Carries out any other assignment delegated by the Agency Manager

Other Activities aside Key Responsibilities

  • Submits weekly/monthly prospects list to the office manager which should result in sales.
  • Generating of Leads from high earning customers and to the office manager which should result in sales.
  • Cross-selling of policies to existing and walk-in customers.
  • Sales of all policies at their discretion to customers other than the ones who walk into the Centre which attracts sales commission
  • Provide assistance for booking and renewing policies with the underwriting teams

Required Qualification, Experience, Skills and Competencies

  • A Polytechnic National Diploma in any related course
  • 0-2 years experience in a Customer Service role
  • Exceptional customer service skills
  • Excellent relationship management skills
  • Sound knowledge of insurance
  • Ability to use a computer system and necessary work tools such as MS Word and MS Excel
  • Sound verbal communication and strong written communication skills
  • Good negotiation skill.
  • Candidates should reside around Ikeja axis.

Application Closing Date
29th February, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

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